Frequently Asked Questions

A few examples of individuals who should be utilizing the Interactive Health Record are:

• Anyone with chronic medical conditions such as diabetes, heart conditions, neurological disorders, memory impairment or communication difficulty.
• Persons who have complicated medical conditions, multiple allergies or medications too numerous to engrave on the limited space of a medical ID.
• Individuals whose medical information is subject to change from time to time.
• Frequent travelers. Accidents happen while traveling and MyIHR provides access to your important medical history.
• Those who prefer not to (or refuse to) wear a medical ID bracelet or necklace.
• Anyone who might have difficulty explaining their medical condition whenever medical personnel or family members, who would normally speak for them, are not present or available.
• Those seeking a place to keep important information and documents which can be easily viewed in an emergency.

Wearing a medical ID is an excellent means of conveying important medical facts and still the best way to communicate your most critical health information to caregivers in an emergency. Maintaining an Interactive Health Record is a superb complement to wearing an ID. It allows for more in-depth descriptions of medical information, complete lists of medications or allergies, multiple emergency contacts, phone numbers, key document storage, etc.

Anyone who has your access code information will be able to view your health record. This information is engraved on your MyIHR medical ID or available on your QR Code Wallet Card so that emergency personnel can easily access your medical information and provide you with the right care for your needs.

We do not recommend including information that can be used in identity theft. Do not include SSN or credit card information.

A primary value of the Interactive Health Record is to have your important medical information easily accessible at a time when you are unable to communicate and your doctor(s) or family members are not around.

With this in mind, while unlikely, it is possible that someone other than a medical professional might one day see your file without your authorization. Highly confidential, potentially embarrassing or other information you do not wish to be revealed under any circumstance should not be placed onto your Interactive Health Record. The best use of your file in these cases is to instruct the viewer who to contact, or where to go in order to obtain the sensitive documents or information.

Read the complete MyIHR Privacy Policy.

MyIHR is only available through the purchase of a compatible medical ID or accessory. The cost varies based upon the compatible product you choose. There are no annual fees or renewal charges associated with MyIHR.

Contact us through our Lost and Found page.

If a medical professional needs to access your file, simply select “Share Profile” from within your profile and provide the email address where you want your MyIHR information sent.

Alternatively, tell them to visit www.MyIHR.com and enter your unique code into the Emergency Response Access. They can also access the profile by calling our 24 hour Toll Free Assistance line.

For MyIHR technical issues: US and Canada, please call 1-800-363-5985 during regular business hours; UK, 0800 055 6855; Australia, 1800 917 014.

If you have general questions or comments regarding MyIHR, please visit our contact us page.

You may purchase MyIHR during the medical ID purchasing process or by purchasing the standalone MyIHR QR Code wallet card.

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Welcome to the new and updated version of My Interactive Health Record! When getting started, please be sure to have your email and password associated with your MyIHR account. Please note that in our previous version of MyIHR the login details were last name and PIN. This is no longer the case.

Mobile friendly
- QR Code scan to easily access your profile
- 2 Factor Authentication Securit
- SMS notification for account security
- Ability to create multiple profiles for other family members under one account
- Drag & Drop functionality for profile arrangement

Access your MyIHR profile - https://www.myihr.com/profile. Look for the ‘Link an ID’ button.

This will take you to the “Link an ID to Your Profile” page. Enter the 4 digit alphanumeric code from your ID or the 6 digit alphanumeric code from your MyIHR Access Card.

Optional: You may enter a product label to help you organize the different codes that link to your profile.

Select the profile you want to link to and then click ‘Link to Current Profile’ which will complete the connection.

From your profile page - https://www.myihr.com/profile, click ‘Link an ID’ again.

Then enter the additional 4 or 6 digit alphanumeric code located at the end of any MyIHR URL. Example myihr.com/ABCD or myihr.com/123456

Once logged in, you will be at the Manage Profiles page - https://www.myihr.com/profile - Select the profile you wish to edit by clicking ‘Edit Profile.’

From there, each blue menu has an +ADD to add new entries to your profile. You can also edit the entries by clicking the ‘Edit’ buttons, and delete any entries with the “Delete” button.

In your profile section, on the left side there is a ‘More’ dropdown. Click the ‘More’ dropdown and then click on the ‘Export Profile to PDF’ link.

While in your profile, on the left side menu, there is a ‘Print Profile’ link to click.

Once logged in, on the left hand menu, there is a link ‘Additional Categories.’ This will allow you to select or deselect which category menu items you want shown. Once finished, hit ‘Update’ then ‘Close.’

Note: if you deselect a category from your profile, the information inside that category will be deleted.

On the left hand profile menu, there is a link ‘Share Profile.’ Clicking this will allow you to send your MyIHR profile to an email address of your choice. You can also write a brief message to the recipient.

Your public profile is the profile link you are sharing in order for emergency contacts, critical care, or family members to view your most critical information. Your public profile may either be a 4, 6, or 7 digit url. Examples: www.myihr.com/ABCD or www.myihr.com/123456

Anyone who knows your public MyIHR profile link or whoever has access to your MyIHR Access Card and scans the active QR code will have access to your public profile.

Note: You can enable SMS notifications for when your profile is accessed within the “Account Settings” page.

On every blue menu entry there is a white ‘+ADD” button which will add a new entry to any category.

On every entry there is an ‘Edit’ button located on the right side of the entry. Clicking “Edit” will allow you to edit that specific entry.

Every entry has an ‘Edit” button. If you click “Edit”, you will be able to edit the entry or delete the entry entirely. To remove an entry, hit “Edit”, then hit the red “Delete” button.

When successful, you should see a green confirmation bar that says the entry has been deleted.

Medical professionals can access your profile by entering your specific code at MyIHR.com, access your MyIHR URL, receive your profile via email, or access via QR code scan.

Your profile can be accessed via QR code via MyIHR Access Card.

You can also print or save a QR Code of your profile by navigating to the “Edit Profile Page” and selecting the navigation option “More” and then “Profile QR Code”. This will provide you a pop-up where you can download your QR code as an image file or PDF file.

Profile activity allows you to see what changes you have made on your profile. Once you click on ‘Profile Activity’ you have the option to choose a date range.

You also have the ability to select/deselect - Added, Removed, Updated, and Scanned entries.

Additionally you are able to sort the list of changes by each category.

Welcome to the new and updated version of My Interactive Health Record! When getting started, please be sure to have your email and password associated with your MyIHR account. Please note that in our previous version of MyIHR the login details were last name and PIN. This is no longer the case.

In the left menu located in your profile, hit the ‘More’ link.

From that dropdown of links, find ‘Delete Profile.’ When you hit ‘Delete Profile’, it will prompt you saying “Are you sure?

By doing this, you will permanently delete any information belonging to this profile.”

Once you hit ‘Delete,’ your individual profile will be deleted for good.

To activate 2-Step Verification, go to your Account Settings on the top right menu of your profile. Switch the 2-Step Verification from OFF to ON. Once on, it will ask for a mobile number. Add your country code and then your phone number. The MyIHR system will then send a verification number to activate 2 Step Verification.

Once that number has been verified, any time you login to your account, 2 Step Verification will text you a number to type in in order to access your profile.

Deleting your account will completely remove all traces of your account and profiles.

To delete your account, access the top right menu where ‘Account Settings’ is located. Click Account Settings and on the bottom of the page is a ‘Delete Account’ section. Hit the red Delete My Account button.

Warning: This will permanently delete your MyIHR account and your account & information will not be recoverable after completion.

If you are able to login with your current password, access your “Account Settings” on the top right menu. From there you will be able to enter a new password. Be sure to know what your current password is in order to change it to a new password.

If you need to change your password because you forgot your current password, reset your password here: https://www.myihr.com/forgot-password

In order to change your profile avatar, select your profile you wish to change your image. Then click directly on the blank avatar image. This will open a new window to allow you to upload your image to your profile.

If you would like to change out your existing avatar, click directly on your image. This will again open a new window that will allow you to change out your image. You are also able to crop and center your image accordingly.

Each blue category on your profile is drag and drop capable. Hover over any blue category heading and you will see a hand icon on your mouse pointer. Click, hold and drag the blue category to be able to rearrange to your specifications.

One of MyIHR’s functionalities is the ability to notify your phone when someone accesses your public profile via QR code scan.

In order to set this up, got to ‘Account Settings’ in the top right dropdown section of your account and hit Account Settings. In ‘Account Settings’, there is a section called ‘Notifications.’ Each individual profile has their own separate notification section. Select which profile you’d like to receive notifications.

Once selected, enter a mobile number where it says ‘No mobile number selected.’ Enter the phone number you wish to be contacted in case someone accesses your profile. Once you enter a phone number, your account is set up to notify you when your public profile is scanned.

Your profile has a maximum capacity to hold a total of 10 gigabytes of document storage as well as a maximum of 100 uploaded files and file size limit of 10 megabytes. Please ask MyIHR support for options if you require more storage.

For security reasons, you cannot change your email in your profile. Your email was specifically assigned to your MyIHR account to be a personal identifier of your MyIHR profile.

If you need to change your email, please contact MyIHR customer support and we will be able to further assist you.

If your account is missing a PIN, please contact a member of the MyIHR customer service team and we will help you resolve this issue.

Technical Support Numbers:
US: 1.800.363.5985
Australia: 1800 762 328
Canada: 1.800.616.3400
UK: 0800 055 6504

At this time you cannot access your previous MyIHR profile. If you need a copy of your old profile information, we are able to obtain a pdf copy for you. Please ask a MyIHR Customer Service Rep for assistance.

The difference between your account and profile is that your ‘account’ is the login details you are using to gain access into MyIHR. Your individual ‘profile’ is what you edit and modify to create your public MyIHR profile.