Frequently Asked Questions
My Interactive Health Record is a description of your medical background, including medical conditions, allergies, medications, blood type and immunization records. In addition, your health record can keep track of all your physicians' contact numbers, emergency family phone numbers, precise care requests, insurance information, pharmacy information and organ donor cards. You have complete control over what information is included. It can be as thorough as you want it to be, but it should be updated at least once a year.
My Interactive Health Record is accessible 24/7 via online log-in or a toll-free phone number. You can update the information you include at any time. In an emergency, first responders will be able to log-in and review a static copy of your interactive health record.
Is the Interactive Health Record right for me?
A few examples of individuals who should be utilizing the Interactive Health Record are:
- Anyone with chronic medical conditions such as diabetes, heart conditions, neurological disorders, memory impairment or communication difficulty.
- Persons who have complicated medical conditions, multiple allergies or medications too numerous to engrave on the limited space of a medical ID.
- Individuals whose medical information is subject to change from time to time.
- Frequent travelers. Accidents happen while traveling and MyIHR provides access to your important medical history.
- Those who prefer not to (or refuse to) wear a medical ID bracelet or necklace.
- Anyone who might have difficulty explaining their medical condition whenever medical personnel or family members, who would normally speak for them, are not present or available.
- Those seeking a place to keep important information and documents which can be easily viewed in an emergency.
I already wear a medical ID. Why should I have an Interactive Health Record?
Wearing a medical ID is an excellent means of conveying important medical facts and still the best way to communicate your most critical health information to caregivers in an emergency. Maintaining an Interactive Health Record is a superb complement to wearing an ID. It allows for more in-depth descriptions of medical information, complete lists of medications or allergies, multiple emergency contacts, phone numbers, key document storage, etc.
Who will have access to my health record?
Anyone who has your access code information will be able to view your health record. This information is engraved on your MyIHR medical ID or available on your QR Code Wallet Card so that emergency personnel can easily access your medical information and provide you with the right care for your needs.
We do not recommend including information that can be used in identity theft. Do not include SSN or credit card information.
Will my medical information be kept private?
A primary value of the Interactive Health Record is to have your important medical information easily accessible at a time when you are unable to communicate and your doctor(s) or family members are not around.
With this in mind, while unlikely, it is possible that someone other than a medical professional might one day see your file without your authorization. Highly confidential, potentially embarrassing or other information you do not wish to be revealed under any circumstance should not be placed onto your Interactive Health Record. The best use of your file in these cases is to instruct the viewer who to contact, or where to go in order to obtain the sensitive documents or information.
What does it cost to have an Interactive Health record?
MyIHR is only available through the purchase of a compatible medical ID or accessory. The cost varies based upon the compatible product you choose. There are no annual fees or renewal charges associated with MyIHR.
What if I lose my medical ID with my code?
Contact us through our Lost and Found page.
My doctor or emergency personnel needs to access my file.
If a medical professional needs to access your file, simply select “Share Profile” from within your profile and provide the email address where you want your MyIHR information sent.
Alternatively, tell them to visit www.MyIHR.com and enter your unique code into the Emergency Response Access. They can also access the profile by calling our 24 hour Toll Free Assistance line.
I am having technical problems.
For MyIHR technical issues: US and Canada, please call 1-800-363-5985 during regular business hours; UK, 0800 055 6855; Australia, 1800 917 014.
I have a general question about MyIHR.
If you have general questions or comments regarding MyIHR, please visit our contact us page.
- How do I buy MyIHR?
- Is the Interactive Health Record right for me?