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We Respect Medical Privacy

January 18, 2019

The personal health information you place in your or your child's Interactive Health Record is for your use alone.

You control any changes to the information in your Interactive Health record. The password that you choose when you set up your personal record lets you add, edit or delete information at any time.

We store your personal information in the Interactive Health record and release it only to those who give us your access information (USER and PIN).

We won't use the personal information you place in the Interactive Health Record for any other purpose.

We will never sell to nor share with another organization the personal health information stored in an Interactive Health Record.

Our staff has access to your file only to help you with its management—only at your request—or to transmit your personal information to those who have your access information (USER and PIN).

We won't change the information in your Interactive Health Record unless you ask us to.

We won't supplement your Interactive Health Record information with data from other sources.

We won't restrict your access to your Interactive Health Record.

We secure and encrypt your personal information with Secure Sockets Layer (SSL) technology. This protects the privacy of your Interactive Health Record when it is transmitted via the Internet.

The Interactive Health Record website uses session cookies only. Session cookies, small files placed on your computer, track your use of the website in order to help you navigate it. They do not collect or use information in your personal file. Session cookies are destroyed when you log out.

If you no longer wish to store information in the Interactive Health Record we'll destroy your file to preserve your privacy.


Your privacy protections don't stop with us:

When health care providers with your access information (USER and PIN) ask us to transmit your medical information, they are required, under US federal rules, to protect them from view. They must, for example, place fax machines where only authorized personnel can see any documents sent.

Health care providers in the US must make any documents we transmit to them a part of your medical record, where their confidentiality is protected.

You can help maintain your privacy too:

Share your access code and your password only with trusted caregivers or family members to use in an emergency.

Store your access information separately from other sensitive information, such as your Social Security card or driver's license. This will reduce the chance of identity theft.

If you lose your medical ID, or believe that someone who shouldn't has access to your Interactive Health Record, contact us immediately.

Do not place in your file highly confidential or potentially embarrassing information that you do not want to be revealed under any circumstances. We open your Interactive Health Record to all health care providers who give your access information (including, but not limited to, emergency medical personnel, doctors, nurses, dentists, hospitals, nursing facilities, home health caregivers, ambulatory surgery facilities and hospices). In urgent situations, we act first in the interest of allowing rapid access to medical information about you, the purpose for which you have acquired your medical ID and/or your Interactive Health Record. We depend on your access information to protect you in those circumstances from unauthorized use of your personal record. You should weigh the benefits and risks of the information you place in your Interactive Health Record accordingly.

If you have any questions or concerns about the privacy of personal information in your Interactive Health Record, please don't hesitate to contact us: Call at 1-800-363-5985.

Policy Acceptance

By accepting your Interactive Health Record (sm), you authorize American Medical ID (in Canada and UK, Universal Medical ID) to store the information that you supply and provide this information about you to health care professionals of your choosing. The accuracy of this information is your responsibility, as is the information that can grant access to it, specifically your last name and password, and your USER and PIN. Therefore, you agree to indemnify and hold harmless American Medical ID (and its subsidiary, Universal Medical ID), including its employees, officers, directors and agents.

You must inform us in writing (not by phone, fax or email) that you no longer want to store your health information in an Interactive Health Record.

American Medical ID and Universal Medical ID may terminate the Interactive Health Record service at any time with reasonable notice.

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