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Your Interactive Health Record is a description of your medical background, including medical conditions, allergies, medications, blood type and immunization records. In addition, your health record can keep track of all your physicians' contact numbers, emergency family phone numbers, precise care requests, insurance information, pharmacy information and organ donor cards. You have complete control over what information is included. It can be as thorough as you want it to be, but it should be updated at least once a year.

Your Interactive Health Record is accessible 24/7 via online log-in or a toll-free phone number. You can update the information you include at any time. In an emergency, first responders will be able to log-in and review a static copy of your interactive health record from the USER and PIN engraved on your medical ID. In addition, it can be faxed securely to an emergency room or to a physician.

Is the Interactive Health Record right for me?

A few examples of individuals who should be utilizing the Interactive Health Record are:

  • Anyone with chronic medical conditions such as diabetes, heart conditions, neurological disorders, memory impairment or communication difficulty.
  • Persons who have complicated medical conditions, multiple allergies or medications too numerous to engrave on the limited space of a medical ID.
  • Individuals whose medical information is subject to change from time to time.
  • Frequent travelers. Accidents happen while traveling and MyIHR provides access to your important medical history.
  • Those who prefer not to (or refuse to) wear a medical ID bracelet or necklace.
  • Anyone who might have difficulty explaining their medical condition whenever medical personnel or family members, who would normally speak for them, are not present or available.
  • Those seeking a place to keep important information and documents which can be easily viewed in an emergency.

I already wear a medical ID. Why should I have an Interactive Health Record?

Wearing a medical ID is an excellent means of conveying important medical facts and still the best way to communicate your most critical health information to caregivers in an emergency. Maintaining an Interactive Health Record is a superb complement to wearing an ID. It allows for more in-depth descriptions of medical information, complete lists of medications or allergies, multiple emergency contacts, phone numbers, key document storage, etc.

Accessory charms may be purchased to easily add MyIHR to your current medical ID bracelet or necklace. Learn More

Who will have access to my health record?

Anyone who has your personal USER and PIN information will be able to view your health record. This information is engraved on your MyIHR medical ID so that emergency personnel can easily access your medical information and provide you with the right care for your needs.

However, only with your private password can your file be changed in any way. This gives you complete control over what information is stored and when that information is updated.

We do not recommend including information that can be used in identity theft. Do not include SSN or credit card information.

Will my medical information be kept private?

A primary value of the Interactive Health Record is to have your important medical information easily accessible at a time when you are unable to communicate and your doctor(s) or family members are not around.

With this in mind, while unlikely, it is possible that someone other than a medical professional might one day see your file without your authorization. Highly confidential, potentially embarrassing or other information you do not wish to be revealed under any circumstance should not be placed onto your Interactive Health Record. The best use of your file in these cases is to instruct the viewer who to contact, or where to go in order to obtain the sensitive documents or information.

What is your Privacy Policy?

Read the complete MyIHR Privacy Policy. 

What does it cost to have an Interactive Health record?

MyIHR is only available through the purchase of a compatible medical ID or accessory. The cost varies based upon the compatible product you choose. There are no annual fees or renewal charges associated with MyIHR.

What if I lose my medical ID with my USER and PIN?

Contact us through our Lost and Found page here. We will change the PIN associated with your Interactive Health record so that it may not be viewed with the information on the lost medical ID. We will also provide you the opportunity to purchase a new MyIHR compatible medical ID at a discounted rate.

My doctor or emergency personnel needs to access my file.

If a medical professional needs to access your file, please call our 24 hour Toll Free Assistance line. They will need your USER and PIN. They can also access the file by visiting and entering your USER and PIN into the Emergency Response Log-in.

I am having technical problems.

For MyIHR technical issues: US and Canada, please call 1-800-363-5985 during regular business hours; UK, 0800 055 6855; Australia, 1800 917 014.

I have a general question about MyIHR.

If you have general questions or comments regarding MyIHR: US and Canada, please call 1-800-363-5985 during regular business hours; UK, 0800 055 6855; Australia, 1800 917 014.

Helpful Phone Numbers

Medical Emergency

Medical Professionals Call our 24 Hour Toll Free Assistance line. You will need the member's last name and access code to access a member's file.

UK,0800 055 6855
Australia,1800 917 014

Technical Support
1.800.363.5985 Hours 8:00 am - 6:00 pm CST Monday through Friday
Canada, 1.800.616.3400
UK, 0800 055 6504
Australia, 1800 762 328


My Interactive Health Record is included with the purchase of select medical ID bracelets, pendants and accessories. Once you purchase a MyIHR compatible product you are a permanent member with no annual or renewal fees. Following enrollment you'll be given instructions on how to set up your Interactive Health Record.

If you have any questions, please email